Shipping Policy
Introduction
Welcome to MusclesMeals.com (‘Website’), owned, operated, and managed by The Star Protein, with its registered office and principal place of business at Survey No 24, Raviwar Peth, Satara, Phaltan, Maharashtra, 415523, India (hereinafter referred to as “MusclesMeals”, “we”, or “us”). This Shipping Policy outlines the terms and conditions governing the shipping of products ordered through our Website, including its mobile version and mobile application. By placing an order, you agree to be bound by this policy. For queries, please contact us at mail2amit2009@gmail.com or +91 9911095487.
Shipping Destinations
We currently ship products only within India. Orders placed for delivery outside India will not be processed, and we are not liable for any claims related to such orders.
Some Indian states may have restrictions on direct sales from other states or require special documentation. We reserve the right to accept or reject orders to or from such states at our sole discretion.
You are responsible for compliance with local state laws and import policies. We deliver only to states with open import policies and are not liable for claims related to restricted states.
Order Processing
Orders are typically processed within 1-2 business days (excluding Saturdays, Sundays, and public holidays in India) from the time of order confirmation, subject to product availability and payment verification.
We reserve the right to require additional verifications or information before processing your order.
If an order cannot be processed due to unavailability of stock, technical errors, or issues identified by our credit and fraud avoidance team, we may cancel it and notify you via email or phone (if provided).
Shipping Methods and Costs
We partner with a network of trusted vendors and logistics providers to fulfill and deliver your orders.
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the products ordered. All prices are inclusive of GST, but additional taxes or duties may apply as per local regulations.
Shipping methods and estimated delivery times will be displayed at checkout. Options may include standard, expedited, or other services, depending on availability and location.
Delivery Time
Expected delivery times are estimates and may vary due to factors such as product availability, shipping location, weather conditions, or unforeseen delays by our logistics partners.
Standard delivery within India typically takes 3-7 business days from the date of dispatch, depending on your location.
Dispatch of all products in an order may not occur simultaneously. Partial shipments may be made, and the dispatched portion is deemed accepted, while the balance remains subject to acceptance or rejection by us.
We are not liable for delays beyond our control, including but not limited to natural disasters, strikes, or logistical issues.
Order Acceptance and Dispatch
Your order constitutes an offer, subject to the terms of our User Agreement. Acceptance occurs only upon dispatch of the product(s) ordered.
We will notify you via email or phone (if provided) to confirm receipt of your order and again upon dispatch to confirm acceptance.
No act or omission by MusclesMeals prior to dispatch constitutes acceptance of your order.
Tracking Your Order
Upon dispatch, we will provide a tracking number (if available) via email or phone to allow you to monitor your shipment’s progress.
Tracking details depend on the logistics provider and may not always be available or fully accurate. We are not responsible for errors or delays in tracking updates.
Delivery Issues
Ensure the shipping address provided is accurate and complete. We are not responsible for delays, failed deliveries, or additional costs due to incorrect or incomplete addresses.
If a delivery attempt fails due to your absence or inability to receive the package, the logistics provider may reattempt delivery or require you to collect the package from a designated location.
We are not liable for loss, damage, or theft of products after delivery is completed, as per the logistics provider’s records.
Cancellations
By You: You may request cancellation before the order is processed. We reserve the right to accept or reject cancellation requests at our discretion. If unprocessed, we will cancel and refund the full amount within a reasonable period. Only one cancellation is allowed within 24 hours. Processed orders cannot be canceled, and our decision on processing status is final and binding.
By Us: We may cancel orders at our sole discretion due to unavailability of products, pricing errors, or other reasons. If canceled after payment, the amount will be refunded to your credit/debit card or original payment method. You agree not to dispute our cancellation decisions.
Bulk orders, as determined by our criteria (e.g., large quantities not for self-consumption, multiple orders to the same address, invalid addresses, or malpractice), may be canceled without notice. Reward points or promo codes used for bulk orders are non-refunded.
Refunds for Shipping Issues
If an order is canceled by us before dispatch, we will refund the full amount, including shipping costs, to your original payment method within a reasonable period.
Refunds for failed deliveries due to incorrect addresses or repeated unsuccessful attempts may exclude shipping costs, at our discretion.
We are not responsible for refunds or replacements for products lost, damaged, or stolen after delivery is completed.
Quantity Restrictions
We reserve the right to limit the quantity of items purchased per person, household, or order, applicable to orders from the same account, payment method, or shipping address.
We will notify you if such limits are applied. We may also prohibit sales to anyone at our sole discretion.
Damaged or Incorrect Products
We take care to ensure products are fairly described and packaged appropriately, but weights, dimensions, and capacities are approximate, and packaging may vary.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at mail2amit2009@gmail.com or +91 9911095487 with your order details and photos of the issue.
We may, at our discretion, offer a replacement or refund, subject to verification. This does not apply to manufacturing defects, which are covered by the manufacturer’s warranty, if applicable.
Limitation of Liability
Under no circumstances shall MusclesMeals’ liability exceed providing a replacement or alternate product of equal value.
We are not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, or data, arising from shipping delays, failures, or issues with the Website or logistics.
This policy is governed by Indian laws, with disputes subject to the jurisdiction of courts in Satara, Maharashtra only.
Changes to This Policy
We reserve the right to change, modify, add, or remove portions of this Shipping Policy at any time without prior notice.
It is your responsibility to review this policy regularly. Continued use of the Website constitutes acceptance of any changes.
Contact Information
For questions, concerns, grievances, or suggestions regarding this Privacy Policy or our practices, contact our Grievance Officer:
Name: Asif Mubarak Inamdar
Designation: Proprietor
Resident of State: Maharashtra
GSTIN: 27ABSPI6708A1ZO
Legal Name: Asif Mubarak Inamdar
Trade Name: The Star Protein
Mobile No: +91 9911095487
Email: mail2amit2009@gmail.com