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Privacy Policy

Introduction

At MusclesMeals.com (‘Website’), owned, operated, and managed by The Star Protein, with its registered office at Survey No 24, Raviwar Peth, Satara, Phaltan, Maharashtra, 415523, India, and its principal place of business at Survey No 24, Raviwar Peth, Satara, Phaltan, Maharashtra, 415523, India (hereinafter referred to as “MusclesMeals”, “we”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our Website, including its mobile version and mobile application. By accessing or using the Website, you consent to the practices described in this policy. If you do not agree, please do not use or access the Website.

Information We Collect

Personal Information

All personal information you provide, including sensitive personal data such as your name, address, email, phone number, and payment details, is voluntary. You have the right to withdraw consent at any time, per the terms of our User Agreement, but withdrawal is not retroactive. We collect this information when you:

  • Register an account on the Website.

  • Place an order for products or services.

  • Submit inquiries, feedback, or requests for support.

  • Communicate with us via email or phone.

Non-Personal Information

When you visit the Website, we automatically collect:

  • The URL of the site you came from and the site you visit after leaving.

  • Your Internet Protocol (IP) address or proxy server details.

  • Your computer’s operating system and web browser type.

  • Email patterns and the name of your Internet Service Provider (ISP). This data helps us analyze trends and improve our services.

Cookies

We use temporary cookies to store non-sensitive data for technical administration, research, and development, and to optimize our Website. Authorized third parties may place or recognize unique cookies on your browser to serve advertisements or enhance services. We do not store personally identifiable information in cookies.

Call Records

We may keep records of telephone calls received or made for inquiries, orders, or other purposes to administer services, conduct research, ensure quality management, and maintain proper administration.

Use of Information

We use the information we collect to:

  • Process and fulfill your orders, including dispatch and delivery.

  • Confirm receipt of your order and notify you of dispatch via email or phone (if provided).

  • Improve our Website, products, and services by analyzing trends and user behavior.

  • Administer the Website technically and conduct research and development.

  • Serve targeted advertisements based on general profiles (not personally identifiable data).

  • Respond to your inquiries, feedback, or complaints.

We do not use your personal information, such as passwords, credit card numbers, or bank account details, for marketing or to personally identify you.

Sharing of Information

  • We do not share your IP address linked to personally identifiable information with third parties without your permission, except when required by law.

  • We may share aggregate findings (non-personal data) with advertisers, sponsors, investors, strategic partners, and others to help grow our business, without your approval.

  • Third-party ad servers, agencies, technology vendors, or research firms may serve ads and may use cookies or other tools to target ads based on general profiles, not personal info.

  • We do not control third-party sites linked from our services and are not responsible for their privacy practices, cookies, or data collection. We encourage you to read their privacy policies.

User-Generated Content

  • The Website may allow you to communicate with other users or post information accessible by others. Others may collect such data, and we expressly disclaim liability for any misuse of this information by visitors. You are solely responsible for the content you post and any consequences arising from it.

Data Storage and Security

    • We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, loss, destruction, or damage.

    • Data is collected via a secured server with firewalls and 128-bit SSL encryption through third-party gateways for transactions.

    • We do not access, store, or keep credit card, debit card, or financial information. All transactions are processed directly by our acquiring bank or third-party gateways.

    • We are not liable for any disclosure, error, or inaccuracy of personal information during transactions via third-party gateways or for any related loss or damage.

    • You are responsible for protecting your account ID and password to prevent unauthorized access.

    • We may retain a copy of your original information in our archives, even after you update or modify it.

Your Rights

  • You can access, modify, correct, or eliminate data collected about you by logging into your account or contacting us.

  • You may withdraw consent for the collection or use of your personal information at any time, but this will not be retroactive.

  • To verify your identity before granting access or making changes to your personal information, we require your account ID and password.

Third-Party Links

  • Our Website may include links to third-party sites or display search results not under our control. We are not responsible for their content, privacy practices, or data collection.

  • The inclusion of links does not imply endorsement, and we do not guarantee the accuracy, integrity, or quality of information on such sites.

  • You access third-party websites at your own risk.

Liability

  • We are not responsible for damages, viruses, or infections to your equipment from accessing, using, or browsing the Website or downloading materials, data, text, images, video, or audio content.

  • If dissatisfied with the Website, your sole remedy is to discontinue use.

  • We take no responsibility for the Website being temporarily unavailable due to technical issues beyond our control.

Promotional Communications

  • We may send you information about us, the Website, our products, sales promotions, newsletters, SMS updates, or our business partners.

  • To opt out, click the “unsubscribe” link in any email we send or register as a Do Not Disturb user.

  • We will cease sending requested information within 7 working days (excluding Saturdays, Sundays, and public holidays in India) of receiving your instruction.

  • For clarity, contact our support team at the details below.

Children’s Privacy

The Website is not intended for use by persons unable to form legally binding contracts under the Indian Contract Act, 1872, including minors. We do not knowingly collect personal information from individuals under 18. If we learn we have collected such data, we will delete it promptly.

Changes to This Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time without prior notice. It is your responsibility to review this policy regularly for updates. Your continued use of the Website constitutes acceptance of any changes.

Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of India, with exclusive jurisdiction of the courts in Satara, Maharashtra. All disputes will be subject to arbitration in Satara, Maharashtra, in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party bears its own costs.

Contact Information

For questions, concerns, grievances, or suggestions regarding this Privacy Policy or our practices, contact our Grievance Officer:
Name: Asif Mubarak Inamdar
Designation: Proprietor
Resident of State: Maharashtra
GSTIN: 27ABSPI6708A1ZO
Legal Name: Asif Mubarak Inamdar
Trade Name: The Star Protein
Mobile No: +91 9911095487
Email: mail2amit2009@gmail.com

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